Location policy

MonoDispatch is a dispatch platform for freight and sprinter van logistics. Live driver location is a core part of the service. We use location to:

• Match you with suitable loads near you, so you see closer pickups, less deadhead, and better offers.
• Share your real-time position with your dispatch team during an active load, so they can coordinate pickups, deliveries, and customer updates.
• Support check calls and reduce the number of manual status calls between you and dispatch.
• Provide accurate pickup-to-delivery tracking and estimated arrival information.

With your permission and location sharing enabled, the native iOS app sends location updates while it is open. Background updates support active loads and availability for nearby offers. Updates depend on duty status, permissions, network access, device conditions, and operating-system scheduling. They are not a guaranteed continuous feed or fixed reporting interval.

You can send an update manually from the app. Legacy app versions may report differently; the controls and permissions available on your installed version determine its behavior.

To send updates while the app is in the background for eligible driver work, the app uses the iOS "Always" location permission and ships the iOS location background mode. iOS asks for your permission before any location access begins, and you can review the current permission in iOS Settings at any time.

You can turn off location sharing whenever you want, in the app or in iOS Settings. If you turn it off, live tracking and some dispatch features will not work, which may affect your ability to receive and complete loads.

Location data consists of GPS coordinates (latitude and longitude) and related metadata such as timestamps, tied to your driver account and the relevant load. We retain location data only as long as needed for dispatch operations and recordkeeping tied to those loads, after which it is deleted or anonymized.

We do not sell location data, use it for advertising, or share it with third-party analytics, ad networks, or data brokers. Location data stays in MonoDispatch and is visible only to authorized users in the authorized dispatch workspace for your driver relationship and load. Vendors that host, secure, or deliver the service process location data only as service providers on MonoDispatch's instructions.

You control location access:

• You can grant or deny location access when first prompted.
• You can change or revoke location permission at any time in iOS Settings under the MonoDispatch app.
• If you revoke location access, live tracking and some dispatch features will not function, which may affect your ability to receive and complete loads.

If you have questions about how we use location, contact us at ops@monodispatch.com. For the full picture of how we handle your data, see our privacy policy.

The app is operated by MonoDispatch, Inc., a Delaware C corporation, 2093 Philadelphia Pike, Suite #7096, Claymont, DE 19703.