Delete your account

In the native iOS app, open Profile and choose Delete account. Applicants can choose Delete account and data from the application screen. Confirm the request in the app. Access is revoked immediately and a tracked request is sent to our platform administrators for manual fulfillment within 30 days. Withdrawing an application alone does not request data deletion.

If you cannot access the app, email ops@monodispatch.com with the subject "Account deletion request" and include:

• your full name as it appears on your driver profile;
• the username and unit number you sign in with, or the email address on the account;
• the carrier or dispatch company that issued your credentials, if you know it.

Send the request from an address we can tie to your driver profile where possible. If we cannot match the request to an account, we will ask you for one additional identifying detail before acting on it, so that nobody can close another driver's account.

We acknowledge requests within 5 business days and complete deletion within 30 days of verifying the request. We send a completion confirmation to your recorded contact address or phone number and explain any legally required retention.

Once the request is verified, your account is deactivated immediately: sign-in stops working, the app stops collecting location, and any push registration for your devices is dropped, so you receive no further load offers, chat messages, or dispatch notifications.

Within 30 days we then delete or anonymize the personal data tied to your account, including your driver profile details and contact information, applicant forms and attachments, your reported location history, chat messages you sent through the app, uploaded documents and load photos that we are not required to retain, and device identifiers used for push notifications.

Some records cannot be deleted on request because we are required to keep them. These include records tied to completed loads, settlements and payments, and compliance and onboarding documents that transportation safety, employment, and tax laws require us or your carrier to retain for a set period. We keep those for the period the applicable law requires and no longer, and we do not use them to contact you or to build a profile of you after your account is closed.

Records that belong to the carrier or dispatch company you drove for - your qualification file, for example - may also be held by that company under its own retention obligations. Deleting your MonoDispatch account does not delete the carrier's own copy, and we will tell you who to contact if that applies to you.

For the full picture of what we collect and how long we keep it, see the privacy policy.

Write to ops@monodispatch.com if you want to know what data we hold about you before deciding, or if you would rather correct your information than delete the account. MonoDispatch, Inc. is the developer of the MonoDispatch driver app.